Terms of Use

These Terms and Conditions set out the rules for using the Wild Joker online casino and sportsbook. They explain the relationship between us and our users, what we expect from account holders and what you can expect from our service. By registering an account and using our site you agree to comply with these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

Account holders must keep their registration details accurate and up to date. You are responsible for all activity that occurs under your account and for keeping your password and security details confidential. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we suspect fraud, abuse, multiple-accounting or other breaches of these terms.

Verification and identity checks

We may require identity, age and address verification at any time. Verification documents must be genuine and will be checked for authenticity. Until verification is complete, certain account functions such as withdrawals may be restricted. We reserve the right to request further documentation where required to process transactions or resolve disputes.

Eligibility requirements

Access to our services is limited to individuals who meet applicable legal age and jurisdictional requirements. By creating an account you confirm that you meet these eligibility criteria and that you will not allow anyone else to use your account. We may refuse service or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. Prohibited conduct includes using the service for money laundering, fraud, or any activity that interferes with the platform or other users. You must not attempt to manipulate games, exploit promotions, or use automated tools to access or interact with our services. Breaches may result in account suspension, loss of winnings and forfeiture of balances.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that accompany each offer. Where applicable, promotional rules will set out eligibility, wagering requirements, eligible games and any restrictions. We reserve the right to withdraw, change or cancel promotions at our discretion and to reclaim bonuses if we suspect abuse or breach of the promotion terms.

Deposits and withdrawals

Payment methods, minimum and maximum amounts and processing times vary by method and may change. Deposit availability is subject to third-party payment provider terms. Withdrawals are subject to verification checks and may be queued for review. We may apply limits to withdrawals and request additional documentation before processing. Chargebacks or disputed transactions may lead to account restrictions until resolved.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to resolve issues promptly and fairly. Where disputes cannot be resolved directly, we may offer escalation to internal dispute procedures. Use of our services does not remove your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. Notice of material changes will be provided via the site or by email where possible. Continued use of the service after publication of updated terms constitutes acceptance of those changes. If you do not accept the revised terms you should stop using the service and close your account.

If you need assistance with your account or these terms, contact our customer care team for further guidance on using WildJoker services.